BY 2025, THE RETAIL AND DISTRIBUTION LANDSCAPE WILL EXPERIENCE PROFOUND SHIFTS, DRIVEN BY TECHNOLOGICAL ADVANCEMENTS, EVOLVING CONSUMER EXPECTATIONS

### 1. **Omni-channel and Seamless Shopping Experiences**In 2025, the line between physical and digital retail will continue to blur, with an increasingly seamless shopping experience across all channels. Consumers will expect a frictionless experience when shopping, whether they’re browsing in a physical store, shopping online, or interacting wi